Refund & Cancellation Policy
This policy explains, in plain terms, how to cancel a Hakuya managed-cloud subscription and when refunds apply. It is part of our Terms of Use.
1. Subscriptions
Paid Hakuya plans are billed in advance on a recurring (e.g., monthly) basis through our payment processor, Razorpay, and renew automatically until cancelled. The free/self-hosted tiers are not charged and are not covered by this policy.
2. Cancellation
- You can cancel your subscription at any time from the Billing page in your Hakuya console, or by emailing tech@hakuya.ai.
- When you cancel, your plan remains active until the end of the current billing period; you keep access to paid features through that date.
- At the end of the period your subscription stops renewing and your account moves to the free tier. We do not charge you again after cancellation.
3. Refunds
- Subscription fees are charged for the upcoming billing period and are generally non-refundable. Cancelling stops future charges but does not refund the current period, except as stated below or as required by law.
- Billing errors. If you were charged in error (for example, a duplicate charge or a charge after a timely cancellation), contact us within 30 days and we will investigate and refund any amount charged in error.
- Service issues. If a material defect or extended outage prevented you from using the Service, contact us and we will work with you in good faith on a credit or pro-rata refund at our reasonable discretion.
- Statutory rights. Nothing in this policy limits any non-waivable refund or cancellation rights you may have under applicable law.
4. How to request a refund
Email tech@hakuya.ai from the email address on your account with your organization name and the charge in question. We aim to respond within 3 business days. Approved refunds are issued to the original payment method via Razorpay and typically appear within 5–10 business days, depending on your bank or card issuer.
5. Failed payments
If a recurring payment fails, we may retry the charge and notify you. If payment is not completed, your subscription may be suspended or downgraded to the free tier. Restoring a paid plan requires a successful payment.
6. Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account pending resolution.
7. Contact
hakuya.ai — a private limited company (Hakuya.ai Private Limited)
Email: tech@hakuya.ai